Contact Us

Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with an offshore sportsbook we cover? This page tells you how to reach the Best Offshore Sportsbooks team and what we can — and can't — help with.

How to reach us

The quickest way to get in touch is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take longer during busy periods. Please include as much detail as possible — the sportsbook name, the page you're referring to, or a link if it's easier — so we can look into it properly.

What we can help with

• Corrections or updates to our reviews of sportsbooks such as Lucky Rebel, Bovada, BetOnline, BetNow, Everygame, BetUS, Sportsbetting, Xbet, MyBookie, or ApuestaHoy
• Questions about how we score and rank offshore sportsbooks
• Feedback on bonus terms, payout timing, or banking methods we've written about
• Reports of broken links, outdated information, or factual errors on the site
• General feedback on site content, tone, or usability

What we can't help with

We're an independent review and comparison site — we don't operate any sportsbook, hold player funds, or process deposits and withdrawals. If you have an account issue, a dispute over a bonus, a delayed withdrawal, or a question about verification, you'll need to contact that sportsbook's own customer support team directly, since only they have access to your account details.

We also can't offer personal betting advice, guarantee outcomes, or predict which sportsbook will pay out fastest for you. Offshore sportsbooks operate under licenses issued outside the US — commonly in jurisdictions like Curaçao, Panama, or Costa Rica — and sit outside US state regulation. That means there's no US regulator or state agency we, or anyone else, can escalate a dispute to on your behalf.

Sharing your own experience

If you've used a sportsbook we've reviewed and had a good or bad experience with deposits, withdrawals, customer support, or bonus terms, we'd genuinely like to hear about it. Reader feedback is one of the ways we keep our rankings honest and our write-ups current, alongside our own research into odds, market coverage, and payout track records. Let us know the sportsbook, roughly when it happened, and what took place — specific detail is far more useful to us than a general complaint.

Before you contact a sportsbook directly

If your query is really about an account, bonus, or withdrawal, it will move faster if you go straight to the sportsbook's own support channel — usually live chat or email listed on their own site. Keep a few things in mind:

• Offshore books aren't required to meet the same standards as sportsbooks licensed by a US state, so response times and outcomes vary between operators
• Screenshots of your bet slips, deposit confirmations, and any prior support replies help speed up any dispute
• Bonus disputes almost always come down to rollover or wagering conditions, so check the terms attached to your specific offer first

A note on responsible gambling

If contacting us was prompted by a betting problem rather than a question about our content, please see our Responsible Gambling page for tools, guidance, and the national problem gambling helpline, 1-800-GAMBLER. Betting should never be used to chase losses, cover expenses, or escape financial or personal stress, and no sportsbook — offshore or otherwise — can guarantee a win.

You can also read more about who we are and how we approach our reviews on our About Us page, or check our Terms and Conditions for how the site itself operates.

All content on thatsthehookup.com is intended for readers aged 21 and over, in line with the minimum legal betting age in most US states. Nothing on this page or elsewhere on the site is intended for, or should be accessed by, anyone under that age.